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AFTERPAY IS NOW AVAILABLE. Pay in 4 easy installments. Please allow extra time for all postage, as we can no longer guarantee arrival times. Choose Express Post for urgent orders.

Australian Waxing Company Shipping terms and conditions

Order Processing Times:

Monday through Thursday:  we try to process orders within 24 hours. Our daily cut off time is 1.00 PM. Friday cut off time is 11:00am for same day dispatch. During holiday periods, orders are processed on a regular basis and dispatch dates are posted on our site.  We take fraud very seriously and because of this, some orders may be held for verification checks to protect our customers. Please check your email for updates. We apologise for any inconvenience this may cause.

Shipping cost:

Shipping cost is automatically calculated based on your shopping cart weight and destination. For small items we use (500 grams) Australia Post Satchels. For larger items, your freight charge can be calculated at any time from the Shopping Cart Page by entering your post code and state. If possible, use a delivery address that will find you during business hours to further speed up your delivery.

AfterPay

All you need to apply is to have a debit or credit card, to be over 18 years of age, and to be a resident of Australia

HUMM (Oxipay) Payments

Humm has been terminated and is not accepted as a payment option from December 1 2023.
Any remaning payments will be finalised in accordance till 7 February 2024.
For any more information please contact HUMM directly.

Delivery Times

Unfortunately, we can no longer guarantee delivery time. Please see below SUGGESTED delivery time. Courier services (including Australia Post) now require 10 business days past the expected delivery time to investigate late or lost parcels. This applies to Express Post also. Australian Waxing Company cannot be responsible for any lost parcels once it leaves our premises. Please unsure you have access to your Australia Post account for all tracking updates.
 
We use the most appropriate carrier for each destination. All Shipments are shipped from Neutral Bay NSW 2089. Our carriers include:

Carrier Expected Delivery Times (Business days) after goods have been despatched
  Sydney Metro Country NSW/ Capital Cities (VIC, QLD, SA) Capital Cities TAS, WA, NT Country VIC, QLD, SA, TAS, WA, NT,) Country International
Australia Post Eparcel/ Satchels http://auspost.com.au/parcels-mail/standard-delivery-timetables.html 2-5 Days 3-8 days 3-8 days 3-8 days 5-12 days  
Australia Post Express Eparcel/Satchels. Details at: http://auspost.com.au/parcels-mail/delivery-areas.html#express-postcodes Next Business Day 2-5 days 1-2 days 3-5 days 3-7 days  
Couriers Please: BUSINESS ADDRESS BUSINESS HOUR DELIVERIES ONLY NO PO Box Deliveries 1-3 Days 2-5 days 2-5 Days 3-10 days 5-15 days  
DHL International Shipping           3-15 days

Tracking:

We will provide tracking information with every delivery via email. Australia Post will also email tracking details to the email provided. Deliveries can be tracked using the tracking systems below:

Australia Post: https://auspost.com.au/parcels-mail/track.html#/track Tel 137 678

Couriers Please: https://www.couriersplease.com.au/tools/track Tel: 1300 36 1000

DHL: https://mydhl.express.dhl/au/en/home.html#/getQuoteTab Tel: call your local DHL express office

Tracking is best performed trough the carrier’s web site. If unsuccessful, you can email us at sales@auswax.com.au or call us on +612 9909 8091

International Shipping:

We use DHL as our international Shipping Carrier. Please note all local taxes, customs duties and special clearing requirements are to be paid by the receiver. DHL will coordinate the clearing of the shipment. Due to trade restrictions we are prohibited from supplying Lycon, Belmacil and Elleebana products outside Australia. Because of system limitations, orders with Lycon, Belmacil and Elleebana products will still be processed and customers will be offered a refund or replacement product.
 

It is the customer’s responsibility to check their local import regulations to ensure goods can be received and successfully processed and cleared  by their local customs authority. We will not be responsible for orders that cannot be cleared due to local customs clearance restrictions.  If the goods are returned to us we will only refund the value of the order, provided the goods are received in acceptable condition, minus the cost of outgoing and incoming (return) freight.

What happens if an Item is out of stock?

Our online stock status is updated daily; however if an item is out of stock, we will hold your order and contact you and offer you the option to wait for the item, substitute for an equivalent or refund the product.

Returns, Refunds & Order Claims:

Returns, refunds & order claims may be authorised by Australian Waxing Company within one week of receiving the order, subject to written pre approval. This includes order claims regarding incorrect items received. The purchaser is expected to return any incorrect or faulty items & will be reimbursed postage costs once a receipt is provided. All refunds relating to CHANGE OF MIND are subject to count & condition inspection before the refund is authorised. All returned goods freight relating to CHANGE OF MIND shall be paid by the purchaser. No responsibility will be accepted for goods lost or damaged in transit. 

PLEASE NOTE:  Choose carefully, as all electrical equipment including funiture, as well as nail lacquer, gel polishes, dipping systems, nail electricals and all nail cosmetics cannot be returned due to hygiene and safety reasons.  

Any claims relating to missing or damaged items: the purchaser must provide images of how the order was received, including the packaging material. 

Once the order leaves our premises, we can not be responsive for delivery if the item is not collected from the post office with 10 days. If a parcel is returned to sender due to not being collected within the specificed time, you will be charged the shipping fee plus the return to sender fee of $15.00 including GST. 

Professional Use Products:

Many of our products are professional use products and should only be used by qualified beauty professionals.

Pricing Currency:

All prices are in Australian Dollars.

Electrical Equipment and Furniture:

All electrical equipment is 240V, 50 Hertz. Please check this is suitable for use in your country as we cannot be responsible or liable for issues with usage. If your item is faulty, please notice us within 24 hours of receiving the product. 
 
IMPORTANT NOTE ABOUT THE DISPATCH OF ALL FURNITURE: Furniture is dispatched from a third party supplier. Additional freight charges may apply if item needs to be sent via pallet (this freight cannot be calculated accurately online). 
 
Please choose carefully, as we do not provide any refunds for change of mind. If your item is faulty (and within the warranty period) our furniture provider has a back to base warranty. This means it is your responsibility to return the item at your own cost to the supplier (location is Sydney) for review. After assessment, the supplier will then provide a replacement if faulty. Warranty is limited to 12 months from the date of purchase. 

Faulty Goods:

Claims in respect of merchandise will only be recognised by Australian Waxing Company if made within seven (7) days of invoice date. Goods must be inspected by the purchaser before signing acceptance from courier otherwise damaged goods claims will not be recognised. Please send photo of damage packaging with your claim.
 

Warranty:

Please refer to the website and description and item packaging for information on warranty for electrical, equipment and furniture items. Generally, warranty is 6-12 months. Please note: there is no warranty on electrical items that are shipped internationally.  

Authority to Leave:

PLEASE NOTE: Australia Post does not offer call on approach. Please use the Australia Post APP to track the delivery status of your item. Australian Waxing Company is not responsible for any delivery issues once the parcel leaves our premises. It is up to the receiver to track the parcel.  

To minimise the risk of contracting or spreading coronavirus, Australia Post has enabled contactless delivery. This means signatures are no longer required for all parcels, whether you’re collecting from a Post Office or at home. For home delivery of parcels normally requiring a signature, if you’re at home, the delivery driver will record your name and confirm delivery on their handheld device, then leave the parcel at your door. If you’re not at home, a card will be left, with instructions on where to pick up your parcel.

You may authorise the delivery company to leave your package at your address without signature. We strongly recommend that you only choose this option if the delivery address is secure.  Please mention this in the comment line. Please note that in this case we cannot take responsibility for a lost parcel. If Australia Post believes there is not safe place to leave your goods, they will be taken to a nearby post office for pickup.  Parcels currently sent using the signature always option will not be impacted by this new feature. We encourage you to choose a business shipping address to ensure your goods will be safely delivered.

General:  

By confirming your order you accept the terms & conditions of Australian Waxing Company.
 
You may be added to our Newsletter mailing list from which you can unsubscribe.
 
All orders are prepaid by credit card or Pay Pal only.  An invoice with accompany your order.
 
Goods remain the property of Australian Waxing Company until payment in full is received.
 
All prices are subject to alteration without notice. Orders with incorrect pricing will be referred to purchaser before processing.