We're dispatching orders each business day however please allow extra time for all postage due to the evolving COVID situation. Choose Express Post for urgent orders.

Australian Waxing Company Shipping terms and conditions

Order Processing Times:

Monday through Friday:  we try to process orders within 24 hours. Our daily cut off time is 1.00 PM.  During holiday periods, orders are processed on a regular basis and dispatch dates are posted on our site.  We take fraud very seriously and because of this, some orders may be held for verification checks to protect our customers. We apologies for any inconvenience this may cause.


Shipping cost:

Shipping cost is automatically calculated based on your shopping cart weight and destination. For small items we use (500Gr) Australia Post Satchels. For larger items, your freight charge can be calculated at any time from the Shopping Cart Page by entering your post code and state. If possible, use a delivery address that will find you during business hours to further speed up your delivery.


HUMM (Oxipay) Payments

Humm allows Australian residents only to pay for your purchase by 5, easy, interest free instalments.  You can sign up and get approved in 60 seconds.  Oxipay is available for orders above AU$100 and up to AU$1,000.

Delivery Times

We use the most appropriate carrier for each destination. All Shipments are shipped from Neutral Bay NSW 2089. Our carriers include:

Carrier Expected Delivery Times (Business days) after goods have been despatched
  Sydney Metro Country NSW/ Capital Cities (VIC, QLD, SA) Capital Cities TAS, WA, NT Country VIC, QLD, SA, TAS, WA, NT,) Country International
Australia Post Eparcel/ Satchels http://auspost.com.au/parcels-mail/standard-delivery-timetables.html 1-3 Days 3-5 days 2-4 days 5-7 days 5-10 days  
Australia Post Express Eparcel/Satchels. Details at: http://auspost.com.au/parcels-mail/delivery-areas.html#express-postcodes Next Business Day 1-2 days Next Business Day 3-5 days 3-7 days  
Couriers Please: BUSINESS ADDRESS BUSINESS HOUR DELIVERIES ONLY NO PO Box Deliveries 1-3 Days 2-5 days 2-5 Days 3-10 days 5-15 days  
DHL International Shipping           2-10 days


We will provide tracking information with every delivery. Deliveries can be tracked using the tracking systems below:

Australia Post: https://auspost.com.au/parcels-mail/track.html#/track Tel 137 678

Couriers Please: https://www.couriersplease.com.au/tools/track Tel: 1300 36 1000

DHL: https://mydhl.express.dhl/au/en/home.html#/getQuoteTab Tel: call your local DHL express office

Tracking is best performed trough the carrier’s web site. If unsuccessful, you can email us at sales@auswax.com.au or call us on +612 9909 8091

International Shipping:

We use DHL as our international Shipping Carrier. Please note all local taxes, customs duties and special clearing requirements are to be paid by the receiver. DHL will coordinate the clearing of the shipment. Due to trade restrictions we are prohibited from supplying Lycon, Belmacil and Elleebana products outside Australia. Because of system limitations, orders with Lycon, Belmacil and Elleebana products will still be processed and customers will be offered a refund or replacement product.

What happens if an Item is out of stock?

Our online stock status is updated daily; however if an item is out of stock, we will hold your order and contact you and offer you the option to wait for the item, substitute for an equivalent or refund the product.

Returns, Refunds & Order Claims:

Returns, refunds & order claims may be authorised by Australian Waxing Company within one week of receiving the order, subject to written pre approval. This includes order claims regarding incorrect items received. The purchaser is expected to return any incorrect or faulty items & will be reimbursed postage costs once a receipt is provided. All refunds relating to CHANGE OF MIND are subject to count & condition inspection before the refund is authorised. All returned goods freight relating to CHANGE OF MIND shall be paid by the purchaser. No responsibility will be accepted for goods lost or damaged in transit.  PLEASE NOTE:  Choose carefully, as nail lacquer, gel polishes, dipping systems, nail electricals and all nail cosmetics cannot be returned due to hygiene reasons.  


Professional Use Products:

Many of our products are professional use products and should only be used by qualified beauty professionals.


Pricing Currency:

All prices are in Australian Dollars.

Electrical Equipment:

All electrical equipment is 240V, 50 Hertz.

Faulty Goods:

Claims in respect of merchandise will only be recognised by Australian Waxing Company if made within seven (7) days of invoice date. Goods must be inspected by the purchaser before signing acceptance from courier otherwise damaged goods claims will not be recognised. Please send photo of damage packaging with your claim.

Authority to Leave:

PLEASE NOTE: To minimise the risk of contracting or spreading coronavirus, Australia Post has enabled contactless delivery. This means signatures are no longer required for all parcels, whether you’re collecting from a Post Office or at home. For home delivery of parcels normally requiring a signature, if you’re at home, the delivery driver will record your name and confirm delivery on their handheld device, then leave the parcel at your door. If you’re not at home, a card will be left, with instructions on where to pick up your parcel.

You may authorise the delivery company to leave your package at your address without signature. We strongly recommend that you only choose this option if the delivery address is secure.  Please mention this in the comment line. Please note that in this case we cannot take responsibility for a lost parcel. If Australia Post believes there is not safe place to leave your goods, they will be taken to a nearby post office for pickup.  Parcels currently sent using the signature always option will not be impacted by this new feature.  We encourage you to choose a  business shipping address to ensure your goods will be safely delivered.


By confirming your order you accept the terms & conditions of Australian Waxing Company.
All orders are prepaid by credit card or Pay Pal only.  An invoice with accompany your order.
Goods remain the property of Australian Waxing Company until payment in full is received.
All prices are subject to alteration without notice. Orders with incorrect pricing will be referred to purchaser before processing.