FAQ

Index of Frequently Asked Questions
1.Q. What is the difference between HOT WAX and STRIP WAX and how do I use them?
2. Q. Any tips on making waxing easier?
3. Q. Which wax should I use for which area?
4. Q. How hot should the wax be before I use it?
5. Q. What do I do before I wax?
6. Q. What do I do after I wax?
7. Q. How much wax do I use?
8. Q. What happens if I can’t get the wax off the skin?
9. Q. What happens if I spill wax on the floor or the area where I am working?
10. Q. How do I clean my waxing equipment?
11. Q. What do I do if the area becomes very red after waxing?
12. Q. How do I know when my wax is ready to be used?
13. Q. How do I get my strip wax out of its plastic container and into the wax pot?
14. Q. How do I get my hot wax out of the foil container and into the wax pot?
15. Q. Can I re-use my wax?
16. Q. How long will my wax last, that is what is the shelf life?
17. Q. I have a problem with ingrown hairs – how do I get rid of them?
18. Q. Why is my hot wax breaking off when I try to remove it?
19. Q. Why is my hot wax not setting?
20. Q. Why is there so much sticky residue on my skin after strip waxing?
21. Q. Should I trim the area prior to waxing?
22. Q. What is the procedure I should follow for Strip Waxing?
23. Q. What is the procedure I should follow for Hot Waxing?

1.Q. What is the difference between “HOT WAX” and “STRIP WAX” and how do I use them?
A. Hot Wax is the thick (normally applied about 1 cm thickness) wax, which is used on more sensitive areas, e.g. underarms, bikini areas and the face. It is applied in the direction of hair growth using a wooden spatula and when it is dry, you remove it by flicking up the edge, holding it between your fingers and pull in the reverse direction, against the hair growth .You will know that the wax has “set” when you can mould it into the area without it sticking to your fingers.
Strip Wax is a sticky, honey like substance used on larger areas e.g. legs, arms and backs. It is applied very thinly (about the thickness of plastic wrap) in the direction of hair growth, using a metal spatula. A fabric strip is then placed over the area, the strip is then firmly rubbed onto the wax then quickly pulled off at about a 45 degree angle in the reverse direction of the hair growth. Make sure you leave a few centimetres of strip clear of the wax so you can firmly grip the strip before pulling it off.

Note: There is no drying time as this wax never sets.


2.Q.Any tips on making waxing easier?
A. Yes, always stretch taut with your free hand to support the surrounding skin to ensure comfortable waxing, minimal hair breakage, discomfort and maximum results.. Ensure your strips are firmly bonded to the skin before pulling off. Quickly pull back the strip at about a 45 degree angle to the skin and continue following through your pulling action so it doesn’t become a “jerky” motion. Don’t lift your strips or your hot wax, because it will result in bruising. Follow the advice in the pre and post waxing sections of this FAQ. Finally, always ensure that the wax is applied in the direction of the hair growth and removed in the opposite direction at a 45 degree angle to the skin.
Remember, practice makes perfect… If in doubt, please call us on +612 9909 8091. Take a look at our training section as we hold regular waxing training courses in Sydney.

3.Q. Which wax should I use for which area?
A. Easy, based on our many years of experience, these are our suggestions:

Legs : Strip Wax
Arms: Strip Wax
Underarms: Hot Wax
Face & Neck: Hot Wax
Chest: Strip or Hot Wax
Back: Strip or Hot Wax
Bikini: Hot Wax
Brazilian: Hot Wax
Buttocks: Hot Wax
Tummy: Strip or Hot Wax

Q. Where we have suggested using either hot or strip wax is determined by the amount of hair and the comfort level. Where the hair growth is really dense, we always recommend hot wax. Note that both waxes will always remove even the toughest hair, the result will depend on your technique.

4.R. How hot should the wax be before I use it?
A. Both Hot & Strip Waxes are used at warm temperatures. As a guide, the recommended operating temperature of hot wax is 55-65 degrees, whilst strip wax is used at around 65-70 degrees. A wax pot is essential for correct application as it enables you to work with consistent, safe temperatures. You must always follow instructions on the product packing and always test the temperature of the wax prior to using. You can test the temperature by applying a very small amount of wax on your wrist.

5.R. What do I do before I wax?
A. Exfoliate the skin with a good quality loofah (exfoliating mitt) at least 24 hours before waxing as will help remove very dry skin and assist in bringing any underlying hairs to the surface. The ideal length of hair prior to waxing should be 2 cm, however, with practice you can definitely wax shorter hair.
Always check for contra-indications, that is whether the area is safe to wax. You should always apply a pre-waxing cleanser to ensure the area is clean ,dry with no trace of perfume, perspiration or lotions. NEVER wax damp skin.

Contra-indications:
- Sunburn
- Open cuts
- Bruises
- Varicose veins
- Eczema, dermatitis or other medical skin conditions
- Raised moles, warts, skin tags

If you are using hot wax, you should apply a very thin coat of waxing oil to ensure that the wax grips the hair and not the skin. Oil also makes your wax more flexible.
A light dusting of talcum powder helps dry the skin if perspiration occurs.


6.Q. What do I do after I wax?
A. Apply an after wax oil and moisturising lotion. The oil will remove any sticky residue and the lotion or cream with nourish and hydrate the skin. (Aloe Vera gel is also very soothing to the area.)

What NOT to do:
Do not suntan for at least 24 hours.
Do not go swimming for at least 24 hours.
Avoid excessive exercise for at least 24 hours.
Do not apply perfume to the waxed area for at least 24 hours.

7.Q. How much wax do I use?
A. Strip Wax:
Half Legs: 40 grams
Eyebrows: 5 grams
Underarms: 10 grams
Bikini: 10 grams
Lip: 2 grams

Hot Wax:
Half Legs: 700 grams
Eyebrows: 15 grams
Underarms: 75 grams
Bikini: 75 grams
Lip: 15 grams
Brazilian: 100 grams
Note these quantities are approximate.

8.Q. What happens if I can’t get the wax off the skin?
A. Do not try and remove the wax with water. Most waxes are oil based and water with soap will not remove them.
If you are using hot wax and it has set too hard and won’t come off the skin, reapply wax over the area, wait a few seconds for the wax to set, then remove it. If it becomes really stuck, don’t panic, it will eventually lift if you massage the surrounding area with oil, gradually working inward to where the wax is stuck.

If you are using strip wax, you can dissolve the wax by applying after waxing oil and gently massage the area until the wax dissolves. Remove excess wax using a strip or a paper towel.

9.Q. What happens if I spill wax on the floor or the area where I am working?
A. Strip wax can be removed from hard surfaces using a wax solvent. Pour a small amount of solvent onto the area, leave it for a minute or so, then wipe the area with a paper towel.

If you spill hot wax, wait for it to set, then using a wooden spatula, chip it off the area. Any residue can then be removed using wax solvent, as above.


10.Q. How do I clean my waxing equipment?
A. You can clean your metal spatula by wiping it with a paper towel, which has been immersed with wax solvent. Your wax pot can also be cleaned the same way. Ensure your pot is turned OFF at the electrical source before attempting to clean it.

11.R. What do I do if the area becomes very red after waxing?
A. Apply a cold compress, for example an ice pack, and leave for a few minutes. Do not apply make-up or any perfumed products for at least 12 hours.

12.Q. How do I know when my wax is ready to be used?
A. The consistency of hot wax should resemble very thick honey. Ideal temperature for application should be around 55 - 65 degrees. Always make sure you stir the wax during the heating process to ensure even heat distribution. Always test your product prior to applying to the desired area. The wax should be applied using a wooden spatula.
Strip wax should be runny, like thin honey. It should be runny to allow easy spreading on the skin. The ideal temperature range should be 65 – 70 degrees Celsius. Always test your product prior to application and make sure you stir your wax during the heating process. For ideal application, use a metal spatula.
A thermometer is a useful tool to ensure your wax is never to hot.


13.Q. How do I get my strip wax out of its plastic container and into the wax pot?
A. You must always unscrew the plastic lid to allow for air expansion when heating. Immerse the jar of wax in a bowl of boiling water for around 7 minutes. Once the wax is runny, pour it into your wax pot. You can also use your spatula to help scoop the wax into the pot.
Alternatively: You can microwave the container. Unscrew the lid, then rest the lid on top of the container (this will ensure wax doesn’t spill in your microwave. Be very careful because the microwave duration will vary depending on the power of your microwave as well as the amount of wax being heated. We recommend one minute increments, always checking to see how hot the wax is. Using gloves or a towel to protect your hands, the wax can easily be poured into your wax pot.

14.Q. How do I get my hot wax out of the foil container and into the wax pot?
A. Two easy ways: first we recommend you always refrigerate your wax for at least one hour prior to using. This makes the wax more brittle and easy to break up.
Using a hammer, take the wax outside and simply bang on the container. This will fracture the wax and it will crack into pieces which can be lifted out of the foil container and put directly into your pot. If you don’t have a hammer, drop the wax onto a hard (we recommend exterior) surface, whereby it will fracture.


15.R. Can I re-use my wax?
A. We recommend you dispose of all used wax, strips and wooden spatulas. These products are designed to be single use only.

16.Q. How long will my wax last, that is what is the shelf life?
A. Always make sure your wax is covered to stop contamination from dust, insects, etc. Your wax will last at least 12 months.

17.Q. I have a problem with ingrown hairs – how do I get rid of them?
A. An old age problem! Exfoliate the area with a loofah or exfoliating mitt. Look in our “Home Maintenance Products” section, whereby we have several products which really work. Remember, for these products to be effective, they must be used daily. If this does not solve the problem, we suggest you shave the area where you have the ingrown, this helps exfoliate the skin as well as encourages the hair to break through to the skin’s surface. If the ingrown becomes infected, seek medical advice.


18.Q. Why is my hot wax breaking off when I try to remove it?
A. Perhaps:
• You haven’t applied a pre-waxing oil.
• Your application is too thin.
• You are leaving the wax to set for too long and it is becoming brittle.
• Your removal technique is too “jerky” and you need to flick less aggressively.
• You can always call us for help.

19.Q. Why is my hot wax not setting?
A. It’s probably been applied too thickly or the temperature of the product is too hot. The room environment is important – it’s easier to work in a room with the temperature around 22 degrees. A fan or open window helps to keep the skin cool.

20.Q. Why is there so much sticky residue on my skin after strip waxing?
A. There could be a few reasons why. Firstly you may not be rubbing the strip firmly enough to allow it to properly bond to the wax. The wax has to stick to the strip, and firm rubbing pressure should be used before removal. You could also be using too much wax, remember the thinner the application the better! You could also be over-using your strip. As a guide, we recommend four to five strips for a half leg treatment, including knees. Don’t forget to stretch the surrounding skin really taut with your free hand and always use appropriate after waxing products.


21.Q. Should I trim the area prior to waxing?
A. The ideal length of hair is 2-3 cm – you can trim the area, be careful to use safety scissors or hair clippers. If you wax when the hair is really long, it just hurts more and you tend to use more product!

22.Q. What is the procedure I should follow for Strip Waxing?
A. Strip Wax Procedure:
1. Check for contra-indications. Test wax temperature on your inner wrist to ensure it is suitable for application
2. Apply a pre wax cleansing product to the area requiring waxing.
3. Check the area to be waxed. Check the direction of hair growth and imprint the picture in your mind.
4. Dip a metal spatula into the wax, As you lift the blade at a 90 degree angle scrape off the wax on the back of the spatula, Now scrape off 2cm from the tip of the spatula. Make sure you twirl the spatula (with your free hand underneath) to ensure the wax does not drip.
5. Support the surrounding skin with your free hand. Firmly place the spatula onto the skin in the direction of the hair growth, apply evenly using firm pressure, keeping the spatula at a right angle to the skin. When you feel the spatula scrape the skin, slowly rotate the spatula forwards and continue spreading until all the wax has been applied.
Continue this until the desired area to be waxed is covered.

DO NOT: Apply a second layer over the wax you have just put on as this will cause a build up and become too thick to remove with the strip.


NOTE: Spread the wax onto the skin quickly, so that you avoid dropping a “blob” of wax onto the area.

6. Adhere the strip to the wax and firmly press and bond the strip to the skin, Fold back 2cm of the strip, grip this section and while supporting the surrounding skin with your free hand, QUICKLY with power and a long pull, remove the strip parallel to the skin (against the hair growth).
7. Use the same strip until it is overloaded with wax. Make sure you always keep your “free edge”.
8. Prior to post waxing products, ensure all areas have been waxed. If you have a severe reddening of the skin an ice compress can be applied, prior to applying after wax products.


23.Q. What is the procedure I should follow for Hot Waxing?
A. Hot Wax Procedure:
1. Check for contra-indications. Test wax temperature on your inner wrist to ensure it is suitable for application
2. Apply a pre wax cleansing product on the area requiring waxing.
3. Apply small amount of pre-waxing oil.
4. Check the direction of hair growth and imprint the picture in your mind.
Using a wooden spatula dip into the wax and pick up approximately 3cm of wax on the tip of the spatula. Make sure you twirl the spatula (with your free hand underneath) to ensure the wax does not drip.
5. Using a circular motion, apply wax to the area, with one hand supporting the skin during application. (The patch of wax will resemble a circle or oval with an even application, with the other edges a little thicker to create a “lip”).
6. Wait for the wax to set, roll back the lip of the wax until you can firmly grab it. Support area and using a rapid flicking motion, remove wax by pulling in the reverse direction of the hair growth.
7. Place hand immediately over the area that you have just waxed. This will minimise any discomfort.
8. Prior to putting on your after waxing products, ensure all ares have been waxed.

Then apply relevant after wax products. If you have a severe reddening of the skin an ice compress can be applied, prior to using after wax products.